Frequently Asked Questions

We’ve assembled a list of some of the most frequently asked questions and answers we get as HVAC technicians in the field in this handy FAQ section. Find answers to common customer questions.
We are NATE certified HVAC techniciansTop-Rated Heating & Cooling Company in The Bay Area. Locally owned HVAC Company, Servicing Mobile, Fairhope, Daphne, Spanish Fort and local areas.We are Carrier Factory Authorized Dealers.

Where is climatemaster manufactured?

To be clear: We, as in Climate Masters, Inc., are not air conditioning manufacturers at all. We are HVAC technicians, HVAC installers, and HVAC contractors headquartered in Spanish Fort, Alabama, and serving Mobile County and Baldwin County. Remember, we service, perform maintenance on, and install HVAC equipment, but we do not manufacture HVAC equipment.

That said, there is a manufacturer in Oklahoma City, OK named “ClimateMasters” - aside from our similar names, we are in no way affiliated with that company. Although we very likely can repair your ClimateMaster air conditioner or furnace, we are Carrier’s oldest factory-authorized Carrier dealer in Baldwin County.

Are you affiliated with Climate Masters Inc. in Mississippi?

No, we are not. We are a family-owned and operated HVAC contractor serving South Alabama and are in no way related to Climate Masters Inc in Mississippi.

Are you affiliated with Climate Masters Heating & Air MN?

No, we are not. We are a family-owned and operated HVAC contractor serving South Alabama and are in no way related to Climate Masters Heating & Air in Minnesota.

Who owns Climate Masters, Inc.?

Richard & Keith Morrison, sons of founders Jack & Sandra Morrison, own and operate Climate Masters, Inc.

What is Climate Masters' phone number?

Our office phone number is (251) 626-9231. If you have signed for our monthly HVAC maintenance service, you will have phone access to our 24/7 emergency technicians. This number will be in your maintenance program paperwork. If you have lost this number, please call our office phone number between 8:00am and 5:00pm, Monday through Friday, to retrieve it.

What is Climate Masters' after hours phone number?

Our after hours, 24/7 emergency number is available to Climate Masters, Inc. customers who have signed up for an HVAC maintenance agreement with us. You can learn more about the details of our AC maintenance agreements on our site or call (251) 626-9231. Once you have signed up for a maintenance plan, you will be provided an emergency number in your paperwork to reach our emergency technicians 24 hours a day, 7 days a week.

If you are already subscribed to a Climate Masters, Inc. AC Maintenance plan and you've misplaced your emergency number, please contact our office at (251) 626-9231 between 8:00AM and 5:00PM, Monday through Friday.

How much does air conditioning repair cost?

This is a broad question, and its cost, of course, varies according to what’s wrong with the air conditioning unit, the number of air conditioning units (usually dependent on the size of the house), and whether this repair is an emergency repair. Something as simple as a blown capacitor can be very inexpensive, especially if we have one on the truck already. However, replacing that same capacitor at 9pm on a Saturday can be very expensive. Plus, while you may be addressing the immediate problem, there may be an underlying problem that will require multiple visits unless it is properly addressed.

That’s why we recommend signing up for a bi-annual maintenance program (we call ours RESA - the Residential Energy Savings Agreement). You’ll get access to a 24/7 emergency repair technician. Discounts on parts and labor, and much more. Check our AC Maintenance page to learn more.

What is the average lifespan of an air conditioner?

Most air conditioning systems last between 10 to 20 years, depending on whether it is appropriately sized for your space, whether it’s been properly maintained over the course of its lifetime, and how much it’s been used.

That said, HVAC systems may last much longer than that. However, without proper maintenance, you will see your heating and cooling system’s energy efficiency and cooling power drop precipitously.

I can’t find what I need in this list of questions. What do I do?

Please contact customer support or call (251) 626-9231 with your general questions not answered here. We’d love to help! If your question is asked enough, we’ll add it to our frequently asked questions (FAQ) page!

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