HVAC FAQ

There are a few common culprits for this, especially during our hot Alabama summers. The simplest fix is checking your thermostat settings and ensuring your air filter isn't completely clogged. However, if your system is blowing warm air, it usually points to a refrigerant leak or a failing compressor. Because refrigerant requires a certified technician to handle, it's best to turn the system off to prevent further damage and [contact us] for a diagnostic check. You can find out more details on our Air Conditioning Repair page.

Because our cooling season in Mobile and Baldwin County is so long and humid, your AC runs much more frequently than in other parts of the country. As a general rule, you should check your filter every 30 days. Standard 1-inch filters typically need replacing every 1 to 3 months. In fact, we recommend you use much more robust solutions than these 1-inch filters. If you have pets, suffer from allergies, or live near a dirt road, you'll want to swap them out closer to the 30-day mark. Regular filter changes are the easiest way to prevent breakdowns and keep your energy bills low!

It sounds crazy for an air conditioner to freeze over in the middle of a Gulf Coast summer, but it happens quite often! An AC freezes when there is restricted airflow (usually a severely clogged air filter or a dirty evaporator coil) or when the system is low on refrigerant. If you notice ice on your refrigerant lines or your unit, turn the AC off immediately and turn the fan setting to "ON" to help it thaw. Then, give our emergency technicians a call or schedule a repair call to safely fix the root problem.

A heat pump is an HVAC system that provides both cooling and heating. Instead of burning fuel to create heat in the winter, it simply moves heat from the outside air into your home. Because our winters in South Alabama are relatively mild, heat pumps are incredibly energy-efficient and highly recommended for our area. As Baldwin County’s oldest factory-authorized Carrier dealer, we can help you decide if a Carrier heat pump is the right fit for your home.

Yes, we do! We understand that replacing a heating and cooling system is a major investment in your home's comfort and value. To make the process as smooth as possible, we offer flexible financing options (with approved credit) for our customers. You can learn more about our options on our HVAC financing page or by calling our office at (251) 626-9231.

This is a broad question, and its cost, of course, varies according to what’s wrong with the air conditioning unit, the number of air conditioning units (usually dependent on the size of the house), and whether this repair is an emergency repair. Something as simple as a blown capacitor can be very inexpensive, especially if we have one on the truck already. However, replacing that same capacitor at 9pm on a Saturday can be very expensive. Plus, while you may be addressing the immediate problem, there may be an underlying problem that will require multiple visits unless it is properly addressed.

That’s why we recommend signing up for a bi-annual maintenance program (we call ours RESA - the Residential Energy Savings Agreement). You’ll get access to a 24/7 emergency repair technician. Discounts on parts and labor, and much more. Check our AC Maintenance page to learn more.

For more information, submit a service repair request online learn more about our air conditioning repair services.

Most air conditioning systems last between 10 to 20 years, depending on whether it is appropriately sized for your space, whether it’s been properly maintained over the course of its lifetime, and how much it’s been used.

That said, HVAC systems may last much longer than that. However, without proper AC maintenance, you will see your heating and cooling system’s energy efficiency and cooling power drop precipitously.

Our office phone number is (251) 626-9231. If you have signed for our monthly HVAC maintenance service, you will have phone access to our 24/7 emergency technicians. This number will be in your maintenance program paperwork. If you have lost this number, please call our office phone number between 8:00am and 5:00pm, Monday through Friday, to retrieve it.

Our after hours, 24/7 emergency number is available to Climate Masters, Inc. customers who have signed up for an HVAC maintenance agreement with us. You can learn more about the details of our AC Maintenance agreements on our site or call (251) 626-9231. Once you have signed up for a maintenance plan, you will be provided an emergency number in your paperwork to reach our emergency technicians 24 hours a day, 7 days a week.

If you are already subscribed to a Climate Masters, Inc. AC Maintenance plan and you've misplaced your emergency number, please contact our office at (251) 626-9231 between 8:00AM and 5:00PM, Monday through Friday.

Richard & Keith Morrison, sons of founders Jack & Sandra Morrison, own and operate Climate Masters, Inc. Our family has been in the HVAC since 1967. Learn more about us on our About Us page, and find out why local homeowners in Baldwin County and Mobile trust us on our Why Choose Us page.

To be clear: we, as in Climate Masters, Inc., are not air conditioning manufacturers at all. We are HVAC technicians, HVAC installers, and HVAC contractors headquartered in Spanish Fort, Alabama, and serving Mobile County and Baldwin County. Remember, we service, perform maintenance on, and install HVAC equipment, but we do not manufacture HVAC equipment.

That said, there is a manufacturer in Oklahoma City, OK named “ClimateMasters” - aside from our similar names, we are in no way affiliated with that company. Although we very likely can repair your ClimateMaster air conditioner or furnace, we are Carrier’s oldest factory-authorized Carrier dealer in Baldwin County.

Please contact customer support (please see our contact form below or on our contact page) or call (251) 626-9231 with your general questions not answered here. We’d love to help! If your question is asked enough, we’ll add to our frequently asked questions (FAQ) page!