Privacy Policy
At Climate Masters Inc. (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers in Mobile and Baldwin counties. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (climate-mastersinc.com), request a service appointment, or apply for HVAC financing.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, scheduling a repair, or contacting us. The personal information that we collect depends on the context of your interactions with us and may include:
- To dispatch technicians to your home for scheduled heating, cooling, or maintenance services.
- To send you service reminders (such as RESA maintenance plan scheduling).
- To process payments, provide estimates, and send invoices.
- To respond to your inquiries and offer customer support.
- To protect our website and operations against fraudulent activity.
2. How We Use Your Information
We use personal information collected via our website and dispatch team for a variety of legitimate business purposes, including:
- To dispatch technicians to your home for scheduled heating, cooling, or maintenance services.
- To send you service reminders (such as RESA maintenance plan scheduling).
- To process payments, provide estimates, and send invoices.
- To respond to your inquiries and offer customer support.
- To protect our website and operations against fraudulent activity.
3. Financing & Third-Party Disclosures
We do not sell, rent, or trade your personal information to data brokers or third-party marketers.
Because we offer flexible payment options for HVAC installations and repairs, we partner with third-party financial institutions. If you choose to apply for financing, your information will be securely transmitted to the relevant provider to process your application. Our approved financing partners include:
- Alabama Power Smart Financing
- Wells Fargo Bank, N.A.
- Microf
Aside from financing partners, we only share your information with trusted third-party vendors who perform services for us (such as CRM scheduling software and payment processors), or when required by law to comply with legal obligations.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to access or store information. This helps us understand how visitors use our website, ensure our local SEO efforts are reaching the right communities in South Alabama, and improve the user experience. You can typically choose to set your browser to remove or reject cookies.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights
Depending on your location, you may have the right to request access to the personal information we collect from you, change that information, or request that it be deleted in certain circumstances. To request a review, update, or deletion of your personal information, please contact us using the information below.
7. Contact Us
If you have questions or comments about this Privacy Policy, you may contact our Spanish Fort headquarters at:
Climate Masters Inc.
30850 Jay Dr.
Spanish Fort, AL 36527
Phone: (251) 626-9231
Email: support@climate-mastersinc.com
AL Contractor License: #97026