Watch Richard Morrison, co-owner of Climate Masters Heating & Air Conditioning, explain the benefits of working for the best HVAC company in South Alabama.
3 REASONS TO APPLY:
Great hours • Amazing benefits • 5-week rotations
Climate Masters Heating and Air Conditioning is looking for the most qualified HVAC Dispatcher to join the best HVAC company in South Alabama. You’ll be the liaison between our customers and our sales team or our service technicians, and you’ll likely be the first impression many of our customers will have of Climate Masters. You’ll need to be clear and concise with your verbal and written communications, and have keen organizational and record keeping skills.
JOB DUTIES / RESPONSIBILITIES:
Maintain the bond between our company and our clients
Communicate and coordinate with our technicians, sales team, department managers and customers
Organize the logistics and progress of multiple projects, services, and installations
Accurately enter and maintain records in spreadsheets, databases, and/or CRMs
Set appointments using scheduling software
Create maintain all physical logs and books pertaining to our service jobs, including work orders
File paperwork for all manufacturer warranty parts
Answer the telephone courteously and attentively
Provide accounting with maintenance contract billing information
Be the helping liaison between our customers and our technicians from the initial phone call to the follow up after the job has been completed.
Maintain an on-call schedule: including 1st on-call and standby technician
High school diploma
Interpersonal, telephone, email, and active listening skills
Experience with Microsoft products & Windows operating systems
Experience with Google products & CRMs
Experience with data entry, filing, and bookkeeping
Previous experience as a customer service representative